Help - FAQ

The minimum order value for deliveries is € 25.00 net. If this amount is not reached, we will charge you a minimum quantity surcharge in the amount of the difference.

The warranty period is one year for business customers and two years for private customers.

Business Studies

Returns are possible within 14 days of receipt of the goods and must be registered via your online customer account. Please note that cancellation costs will be charged for returns. You can view the costs in your customer account - Order history-> Request return - for the respective item. Geared motors and goods manufactured to customer specifications are generally excluded from returns.

Private customer

A return is possible within 14 days of receipt of the goods and must be registered via your online customer account. After receiving approval, please return the goods to us at your expense. Gear motors and goods manufactured to customer specifications are generally excluded from returns.

1. You click on the button "Forgotten password" (can be found under -Customer login-)
2. Enter your user name and click on -Request password- > You will receive a new password by e-mail.

If you have forgotten your user name, please contact us by e-mail.

Our Product catalog is constantly being expanded and updated. For this reason, current prices and conditions are only available on the Internet.

1. Fill out the discount form in the customer account
2. Processing takes place promptly and you can buy at your prices